Sales Specialist

Policies Processes and Procedures

• Implements approved Department policies, processes, and procedures and monitors adherence so that work is carried out in a controlled manner.    

• Adherence to the department policies, processes and procedures. 

Day-to-day operations

• Follows the day-to-day operations assigned for the Market Planning & Sales department to ensure compliance with the established standards and procedures.    

• Smooth flow of day-to-day operations. 

• Working with the Marketing team to develop the annual sales plan of the department with the best possible basis, present them and seek required approvals. 
• Gathering current marketplace information on pricing, products, new products, delivery schedules, merchandizing techniques.
• Working with marketing teams includes providing customer    feedback regarding product capabilities and suggesting markets to improve visibility of the products and services
• Prepare the rolling plan for supply with coordination with logistic team to ensure the safe and timely maintained delivery.
• Update and revise the sales plan in accordance with different factors such as plant operation change, Market dynamics and Customer requirements and forecast. 
• To target meeting all the department KPI’s and exceed the expectation (if possible). 
• Ensure the sales of largest possible volume with target prices or better in accordance to the market conditions.
• Reporting the daily, monthly and yearly sales to the team and the division management on frequent basis.
• Resolve any constraints with customers to receive the material by working with all concerned parties internally and externally.
• Initiate required actions and responses to customer complaints for order changes, etc.
• Develop new markets/customers for all the products.
• Work with R&D team to develop new applications for the products or develop new product which may result in better profit to the company.
• Working with product-development teams involves providing customer feedback to improve products and assisting in the design of products to meet customers' needs.
• Ensure payment receipt on time and resolve with customer any outstanding payment issue. 
• Prepares customer service summary reports.  
• Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness to the customer.
• Work with the Sales Representative to ensure the proper documentation and understand the process and the reason/concept behind each step.      

• Adherence to sales and marketing plans
• Sales completion.
• Customer satisfaction.
• Favourable terms & conditions.
• Market and Sales data analysis.
• Customer relationship management.
• Regional Sales targets.
• Performance standards achieved.

Reporting

• Assists in the preparation of timely and accurate reports for Department in order to meet Department requirements, policies and standards.    

• Key information captured accurately and presented to decision-makers in a timely manner.

HSSE

• Ensures compliance to all relevant health, safety, security, and environmental procedures across the Company in order to promote a healthy and safe work environment
• Participates adheres across company to HSSE Code of Conduct and actively participates in promoting the use of risk assessments.
• Participates in safety, health and environmental programs.
• Participates in incident investigation and provide technical expertise as required, understanding of system causes and development of recommendations to avoid recurrence.    

• Healthy, secure, and safe work environment 
• Compliance to all regulatory policies and procedures
• Quality incident investigation

Related Assignments

• Performs other related duties or assignments as directed.

• Line Manager’s feedback.

• Organization Loyalty 
• Personal Integrity
• Customer Service Orientation
• Teamwork & Collaboration
• Analytical Thinking    

• Business Acumen
• Negotiation
• Planning & Organizing
• Financial Awareness
• Communication Skills